Tell us that you need to make a claim. If you need to notify us of a claim or potential claim under your policy, send an email to icenriskclaimsnoneu@icenrisk.com or icenriskclaimseu@icenrisk.com
as appropriate including your policy details, an outline of the details of your claim, and any documents that you think might assist us.
Telling you if your claim is covered. As soon as possible after we have all the information we need, we will tell you if your claim is covered under your policy. Sometimes we may need some additional information and if this is the case we will get in touch with you as soon as possible.
Helping you resolve your claim. After we have confirmed your claim is covered we will work with you and your advisors to find the best solution to the issue. Sometimes a claim may concern a topic that our panel of experts can help with and they may offer some additional support and guidance.
Paying your claim. If we have agreed to pay any sums to you to resolve a claim, we will make any payment as soon as possible after agreement and within 30 business days of any decision being made.
