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A transparent, efficient and reliable claims service is key to any trusted insurance product. You can be confident with an Icen policy, underpinned by excellent security ratings and with a claims service led by Travelers, that you will deal directly with a claims decision maker who understands the complexities of your transaction and claim. 

Claims process

Our claims process is straight forward and if you have any questions you can send an email to (with a copy to You will also find details of how to make a claim in your insurance policy document.

STAGE 1: Tell us that you need to make a claim

If you need to notify us of a claim or potential claim under your policy, send an email to including your policy details, an outline of the details of your claim and any documents that you think might assist us.

STAGE 2: Telling you if your claim is covered

As soon as possible after we have all the information we need, we will tell you if your claim is covered under your policy. Sometimes we may need some additional information and if this is the case and we will get in touch with you as soon as possible.

STAGE 3: Helping you resolve your claim

After we have confirmed your claim is covered we will work with you and your advisors to find the best solution to the issue. Sometimes a claim may concern a topic that our panel of experts can help with and they may offer some additional support and guidance.

STAGE 4: Paying your claim

If we have agreed to pay any sums to you to resolve a claim, we will make any payment as soon as possible after agreement and within 30 business days of any decision being made.

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